CLIENT OVERVIEW
Our client is responsible for ensuring that efficient and effective primary and secondary education services are available to meet the needs of children and young people. They help with all aspects of a child’s journey through education from admission to pre-school. They also cater to students with special educational needs and provide support whenever children need it.
Industry: Education
Scalability
>20.000 applications within a two-week period
Efficiency
Less time and bereaucracy
Traditionally, school enrollment is a lengthy, bureaucratic process involving extensive paperwork, manual data entry, and numerous administrative steps, often leading to errors and delays. This error-prone system was no longer effective for our client, a governmental educational agency, which sought to simplify access to education for thousands of people.
As their services and the number of people they served grew, they recognized the need to revise how they signed, tracked, and engaged with their community.
The primary challenge was to develop a user-friendly online portal capable of supporting thousands of applications within a short timeframe. The platform needed to be scalable, accessible to users with varying levels of technological literacy, and robust enough to manage sensitive personal data securely.
Additionally, the system had to handle high traffic volumes and ensure a seamless experience for both applicants and administrators during busy enrolment periods.
To address these challenges, the project focused on four key pillars: integrations, security, optimized business process flow, and an inclusive design.
The portal seamlessly integrated with existing educational systems, facilitating a cohesive flow of data and reducing operational silos. This integration enabled the centralization of information from dozens of schools into a single application.
Robust security measures were implemented, including strict access controls and encryption protocols to protect user data. This included, among other things, safeguarding the system against potential threats from file submissions.
The workflow was designed to eliminate bottlenecks and ensure a smooth enrollment process. For example, the platform enabled applicants to list their school preferences, and the system dynamically updated available school options in real-time based on current admissions and rejections. This ensured that applicants always had the most up-to-date information, facilitating quicker and more accurate placement decisions.
The portal was designed to be intuitive and accessible to all users, regardless of their technological proficiency. This democratic design approach ensured that the enrolment process was transparent and user-friendly.
By focusing on integrations, security, optimized business processes, and inclusive design, this case study highlighted the potential of digital tools to empower stakeholders and streamline public systems, paving the way for a more efficient and accessible future in education.
The implementation of this online portal yielded significant results:
Newsletter
