CLIENT OVERVIEW
QMC, a leading Telecom company with global operations and over 2,400 assets. QMC designs wireless infrastructures that incorporate innovative technologies such as 5G, smart cities, IoT, virtual reality and artificial intelligence.
They work with an array of customers, such as municipalities, shopping malls, hotels, hospitals, office buildings, and airports, to provide users with faster and more reliable communication capabilities.
Headquarters: Brasil
Industry: Telecom
+273
users
Centralized
Database of projects
Cultural
Transformation
Jose Javier Martinez
CIO
From a Sales standpoint, QMC needed to allow staff to manage their leads, proposals and contracts, and easily keep up with status updates. For the people in the field, the problem was how to plan, follow-up and report on installations and maintenance activities around the world.
After designing an aggregate vision for these processes, the next challenge was building the underlying workflow and software that would make it come true. A huge undertaking that touched almost every area of the company, from finance to quality assurance and operations. Here’s how we did it.
We began by focusing on the sales process. We deployed Salesforce and Sitetracker, two technologies that allowed the sales process to be managed with ease but required customization for QMC’s specific needs. With these two technologies in place, QMC could deploy the sales process, which includes customer insights, business opportunities and established contracts.
This automated way of working has replaced what was once a manual process. Data is no longer stored without structure, and a centralized database allows for better organization and automation. We then set our sights on improving the operations process.
By developing a new workflow and application to support project implementation, our team improved tasks control, reporting and maintenance status. With this solution, onboarding of new employees vital to QMC’s growth follows a standardized path. The existence of a centralized data structure, where organization and security are key, is the main advantage.
QMC relied on Near Partner to improve their sales and implementation process. It was a massive challenge that spanned across almost every area of the company, several continents, and many time zones.
Newsletter
