With OutSystems
CLIENT OVERVIEW
Our client is dedicated to overseeing the labour market within the region. Their primary focus revolves around aiding unemployed individuals or those reliant on subsidies, along with supporting newly established businesses through governmental grants.
Headquarters: Europe
Industry: Government
Workflows
Standardized
+1400
People
Security
Enhanced
In every tech project, words like “agility” and “efficiency” get thrown around a lot. So much, it is easy to start calling people “users” and forget the end goal: actually making life easier and less menial.
We were recently asked by the National Placement Centre of a northern European country to do just that: improve their internal application so their team could focus on actually helping more people, rather than spending countless hours on admin tasks.
The Placement Center faced a problem with their existing application: the old system, while functional, lacked the agility to keep pace with the department’s evolving needs. From managing grant applications to ensuring data privacy and security, the outdated application fell short on multiple fronts.
Moreover, its dependency on third-party maintenance left the government without the autonomy to change and improve the system. With an impending contract expiration adding pressure, they turned to us for a solution that offered modernization and the in-house control they craved.
Our approach involved a new an internal application tailored to meet the department’s diverse needs, ranging from citizen support requests to employment project management and task coordination across teams. To do so, we used OutSystems, a leading low-code development platform which allowed us to ensure:
From conceptualization to execution, our journey towards modernization spanned 1.5 years. The project was completed on time without compromising on quality or functionality.
With these revamped support services powered by OutSystems, we successfully were able to meet the needs of 1400 people.
By simplifying complex procedures and standardizing workflows, we were able to improve efficiency within the department. Tasks that once bogged down operations are now seamlessly executed, resulting in significant gains in productivity.
Through uniform processes and enhanced security measures, we’ve instilled trust and confidence in the system, fostering stronger relationships between the government and its constituents
With the sensitive nature of citizen data at stake, security and scalability were non-negotiable. Our solution not only prioritized data security but also ensured scalability to accommodate future growth and demand, laying a robust foundation for years to come.
Last but not the least, behind every successful project is a motivated team driving it forward. By simplifying processes and providing tools for streamlined collaboration, we’ve cultivated a culture of innovation and empowerment within the department.
Near Partner was chosen for this project due to our proven expertise in digital transformation, our deep understanding of public sector challenges, and our ability to deliver tailored solutions with speed and precision.
Our experience with OutSystems allowed us to develop a modern, scalable, and secure platform while ensuring full compliance with government regulations.
Beyond technical capabilities, our collaborative approach and commitment to innovation ensured a seamless transition, empowering our client’s team to focus on what truly matters—helping people.
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